At MOOD, we strive to ensure your complete satisfaction with every purchase. Please review our policy below to understand how returns and exchanges work.
Returns & Exchanges
1. Eligibility:
- Items must be returned within 14 days of the delivery date.
- Products must be unused, in original condition, and with all tags attached.
- Proof of purchase (order number or receipt) is required.
2. Return Options:
- Free Returns: As a small business, we value your trust. MOOD offers free returns for items that are defective, damaged, or incorrect due to our error. A prepaid return label will be provided.
- Customer-Paid Returns: For returns due to change of mind or sizing issues, customers are responsible for return shipping costs. We recommend using a trackable shipping service.
3. Refunds:
- Refunds are processed within 5 business days of receiving the returned item.
- Original shipping fees are non-refundable unless the return is due to our error.
4. Exchanges:
- Exchanges are free of charge for defective/wrong items.
- For size or color exchanges, contact us at [support@mood.com] to check availability.
5. Non-Returnable Items:
- Final sale items (clearly marked at purchase).
- Personalized or customized products.
How to Initiate a Return
- Email [support@mood.com] within 14 days of delivery with your order number and reason for return.
- We’ll provide instructions and a prepaid label (if applicable).
- Pack the item securely and ship it back.
Why This Policy Works for MOOD (and You!)
- Fairness: We absorb costs for our mistakes but ask customers to cover returns for personal preferences.
- Sustainability: Minimizes unnecessary returns, reducing our environmental footprint.
- Affordability: Keeps prices low while maintaining quality.
Questions?
Visit our [FAQ page] or contact [support@mood.com].
Thank you for supporting our small business!
